‘Human behaviour is a symptom not a cause
and if you arrive at human error as your cause,
you have not dug deep enough’.
Our goal is to help your organisation build its internal capability so that you become self-sufficient without needing ongoing external support.
We work with any organisation where human beings are responsible for out put
By sharing invaluable learning with our clients from across safety critical industries we are able to improve performance, reduce risk and make your operations safer and more efficient for everyone.
Copyright GMR Human Performance 2023
The M5 Oldbury Viaduct Renewal project, the largest scaffolding endeavor in Europe, necessitated the implementation of Human Factors (HF) measures after a severe accident left an individual paralysed due to a fall. This incident arose when a seasoned scaffolder and supervisor unintentionally overlooked harness safety. Regrettably, these instances largely went unreported, preventing the joint venture (JV) from being fully aware.
With a goal was to enhance HF practices among frontline workers.
Initially, we gathered and reviewed data from observation cards to pinpoint potential problems. The data highlighted reduced trust due to low reporting.
In response, we structured a Human Factors workshop focused on fostering a Just Culture within the BMV. This workshop also educated supervisors about the observation card system’s protective function for them and their teams, while offering guidance on contributing effectively to broader safety initiatives.
There was a significant increase in self reporting resulting in a gradual and unwavering increase in trust within the BMV project. Notably, there was a decrease in the reporting of behaviors, potentially correlated with a perceived reduction in risk-taking among the workforce.
As part of a broader leadership development programme, the NHS requested a number of Human Performance workshops to be delivered to senior midwifery leaders.
The workshops were designed to help leaders identify and understand the performance-influencing factors that exist in healthcare. Through interactive sessions, experiential learning, and group exercises, we helped the attending health boards to grow a better understanding of human performance against the context of their own operations.
A leadership cadre that felt better equipped to address incidents and occurrences in the workplace, but also felt that they had enough knowledge to reduce and mitigate future incidents through a greater understanding of the human contribution to organisational performance.
The challenge was to bring clarity to the insurance risks at a busy overseas airport. Our goal was to identify potential accident scenarios and evaluate the efficiency of current risk management measures and safeguards in order to bolster confidence when arranging insurance coverage.
Our team gave broad consideration to potential, credible accident scenarios against existing controls and barriers, to determine whether current levels of insurance cover were sufficient. This involved an evidence-based assessment of safety management plans, systems, and associated processes against credible accident scenarios to help identify risk reduction opportunities.
The project was successful in identifying a number of safety risk reduction opportunities. We delivered independent assurance of associated levels of insurance cover across all aspects of the airport operation.
Morgan Sindall Infrastructure (MSI) had various success with Human Factors (HF) and all previous programmes and initiatives had failed. This was because they were missing the key ingredient; the workers who made the day to day decision making on the frontline.
GMR Human Performance introduced an innovative programme putting people at the heart of it. Our proposition involved transforming their most experienced personnel into HF facilitators through comprehensive training.
This approach not only empowered them as proficient HF advocates but also equipped them to impart this knowledge, fostering an organic internalisation of the HF discipline. This initiative aimed to nurture a self-sustained HF capability, cultivated from within the organisation.
The outcome was tremendously successful, and to this day, MSI continues to allocate resources for a full-time position based on the knowledge we imparted. They have since established HFPCs, acronym for Human Factors Performance Coaches, a term derived from the course title under which we provided their training.
In performance critical industries, we believe that people come to work to do the best job they can.
The working environment today is often complex and dynamic, with numerous performance influencing factors shaping the way people think, act and ultimately perform their duties.
Working pan-industry, we help you to understand these risks, enabling you to get the very best from your people by putting them at the heart of everything you do.
We call this, “Human Centred Thinking’” and it can transform your business.
The team at GMR Human Performance work with a diverse array of organisations and we share the good practice that we see from across them all.
Many of our team have been involved in avoidable accidents and incidents and we are motivated by making an organisation incrementally better at what it does.
We can help you to avoid “Pathemata Mathemata” or learning the hard way by using academic and bespoke in-house tools that help detect organisational drift from design through to operations.
Our tools and models will help you make sense of this drift and help you confirm if it is a risk or a benefit to your people and organisation.
Together we will build a map from the drift we find, and translate that into numerous 1% gains across your business that will ultimately help you leverage a much larger return on your investment into the human factors discipline.
Austen joined our team in 2021 following his retirement from the Royal Air Force in 2020, where he accumulated nearly 10,000 flying hours during his impressive 34-year tenure as an Air Loadmaster. His illustrious career included serving as a Flight Instructor on both tactical Hercules and strategic C-17 fleets, culminating in his final role as a Flight Trials Evaluator.
With a diverse skill set, Austen brings a wealth of knowledge to the table. He holds a Private Pilot’s Licence (albeit a bit lapsed), and he has successfully instructed aspiring airline pilots in Meteorology and Mass & Balance. Additionally, Austen is a certified Crew Resource Management Trainer, has completed the Site Management Safety Training Scheme ‘Site Safety Plus’ programme, and is a Mental Health First Aider, further underlining his commitment to safety and well-being.
Austen’s qualifications extend beyond aviation, as he also possesses a Diploma in Coaching & Mentoring. His extensive background in training, assessing, and personnel management, coupled with his experience in navigating hazardous environments, has instilled in him a deep appreciation for empathy, honesty, and clear communication. Furthermore, he recognises the critical importance of situational awareness and group dynamics in any professional context. Austen is an invaluable addition to our team, bringing with him a wealth of expertise and a dedication to excellence.
