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About Us

About us

Creating a safer, more efficient, and user-centered world 

Our Values

We put people at the heart of everything we do 

#peoplefirst

We enjoy the Journey

Our team are deeply passionate about what we do. We enjoy working with like-minded people

We listen to understand

We believe in putting the needs, capabilities, and limitations of people at the forefront of our work

We Innovate

We strive to innovate through personal development and expanding our networks and partnerships

We Help You Grow

We provide an impartial, psychologically safe space for clients to grow within

You can’t change the human condition, but you can change the conditions humans work in

Who We Partner With

Healthy You is a psychology organisation that believes in the power of prevention, intervention and community.  We use their skills for mental health, first aid, people support, and for creating psychological safe spaces.

Why Us?

We collaborate with a wide range of organisations, sharing valuable best practices. Our team has direct experience with preventable accidents and incidents, driving our passion to enhance organisational performance step by step. We can help you avoid “Pathemata Mathemata” (learning the hard way). 

Decades of
Experience

Our team have years of experience working at all levels in dynamic and complex operations.


The Best
Experts

Our people are at the very top of their game; we use the best experts from across industry to support you.

Pan-Industry Knowledge

We work across different industries and we embrace learning and the sharing of good practice.

Our team

Our team are highly experienced human performance experts from safety critical industries. We also have a deep pool of associate consultants from a wide range of backgrounds with niche and specialist expertise.

Ross Priday

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Simon Mahon

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Austen Clifford

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Example GMR Projects

Construction
NHS
Aviation
Nuclear

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Services

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Copyright GMR Human Performance 2023 

Ross Priday

Ross is a seasoned professional with a diverse background in senior military leadership and engineering. With over 30 years of experience in the aviation sector, he has developed a deep understanding of safety, organisational performance, and human factors. As a safety professional, Ross offers expert advice to clients on enhancing safety measures and improving overall performance.

Having qualified as a classroom instructor, Ross possesses the necessary skills to effectively convey his expertise to others. Additionally, he is an experienced expert witness, capable of providing valuable insights and testimony in legal proceedings. His extensive knowledge in the field allows him to analyse incidents and investigations, particularly in the context of Maintenance Error Management.

Ross’s expertise extends beyond aviation, as he has conducted management system assessments for major international airports, flag-carrying airlines, and various safety-critical industries. His strategic safety leadership transcends industry boundaries, making him a valuable asset for organisations seeking pan-industry insights.

One of Ross’s core strengths lies in comprehending the human element within complex systems. With a strong grasp of just culture, safety management, and organisational competence, he can effectively evaluate and improve the interplay between individuals and systems. His recommendations encompass legal accountabilities, risk controls, regulatory compliance, and effective system controls within dynamic and intricate environments.

Overall, Ross’s multifaceted background, combined with his in-depth knowledge of safety practices, makes him an invaluable resource for clients looking to enhance safety, organisational performance, and human factors within their respective industries.

Simon Mahon

Simon is a renowned expert in the domains of Human Factors, Error Management, and Safety Management. With a strong focus on delivering innovative and tailored solutions, he assists clients in tackling various challenges related to risk, efficiency, competence, behaviour, culture, and compliance.

During his tenure as Chief of Air Operations for a contract air company augmenting NATO and ISAF operations in Afghanistan, Simon gained invaluable experience in managing the unique threats faced by commercially focused aviation operations in austere and remote locations. His three years in this role provided him with significant expertise and a deep understanding of the complexities involved in such environments.

Furthermore, Simon possesses extensive experience in the maritime industry, further enhancing his diverse skill set. He is recognised as a leader in human factors training and solutions, empowering organisations to optimise performance and safety through a comprehensive understanding of human behaviour within complex systems.

By leveraging his expertise and experience, Simon collaborates with clients to develop effective strategies and implement practical solutions that address their specific challenges. Whether it is mitigating risks, improving efficiency, enhancing competence, shaping behaviour, fostering a positive safety culture, or ensuring compliance, Simon’s insights and guidance are invaluable assets.

Overall, Simon’s multidimensional background and his leadership in human factors training and solutions make him a sought-after professional in the field. His ability to deliver tailored and innovative solutions enables organisations to navigate the complexities of their industries while prioritising safety and optimising performance.

Austen Clifford

Austen joined our team in 2021 following his retirement from the Royal Air Force in 2020, where he accumulated nearly 10,000 flying hours during his impressive 34-year tenure as an Air Loadmaster. His illustrious career included serving as a Flight Instructor on both tactical Hercules and strategic C-17 fleets, culminating in his final role as a Flight Trials Evaluator.

With a diverse skill set, Austen brings a wealth of knowledge to the table. He holds a Private Pilot’s Licence (albeit a bit lapsed), and he has successfully instructed aspiring airline pilots in Meteorology and Mass & Balance. Additionally, Austen is a certified Crew Resource Management Trainer,  has completed the Site Management Safety Training Scheme ‘Site Safety Plus’ programme, and is a Mental Health First Aider, further underlining his commitment to safety and well-being.  

Austen’s qualifications extend beyond aviation, as he also possesses a Diploma in Coaching & Mentoring. His extensive background in training, assessing, and personnel management, coupled with his experience in navigating hazardous environments, has instilled in him a deep appreciation for empathy, honesty, and clear communication. Furthermore, he recognises the critical importance of situational awareness and group dynamics in any professional context. Austen is an invaluable addition to our team, bringing with him a wealth of expertise and a dedication to excellence.

BAM Nuttall and Volkers Wessels M5 Oldbury Viaduct Renewal Scheme

The challenge

The M5 Oldbury Viaduct Renewal project, the largest scaffolding endeavor in Europe, necessitated the implementation of Human Factors (HF) measures after a severe accident left an individual paralysed due to a fall. This incident arose when a seasoned scaffolder and supervisor unintentionally overlooked harness safety. Regrettably, these instances largely went unreported, preventing the joint venture (JV) from being fully aware.

With a goal was to enhance HF practices among frontline workers. 

The solution

Initially, we gathered and reviewed data from observation cards to pinpoint potential problems. The data highlighted reduced trust due to low reporting.

In response, we structured a Human Factors workshop focused on fostering a Just Culture within the BMV. This workshop also educated supervisors about the observation card system’s protective function for them and their teams, while offering guidance on contributing effectively to broader safety initiatives.

The outcome

There was a significant increase in self reporting resulting in a gradual and unwavering increase in trust within the BMV project.  Notably, there was a decrease in the reporting of behaviors, potentially correlated with a perceived reduction in risk-taking among the workforce.

The challenge

As part of a broader leadership development programme, the NHS requested a number of Human Performance workshops to be delivered to senior midwifery leaders. 

The solution

The workshops were designed to help leaders identify and understand the performance-influencing factors that exist in healthcare.  Through interactive sessions, experiential learning, and group exercises, we helped the attending health boards to grow a better understanding of human performance against the context of their own operations.

The outcome

A leadership cadre that felt better equipped to address incidents and occurrences in the workplace, but also felt that they had enough knowledge to reduce and mitigate future incidents through a greater understanding of the human contribution to organisational performance.

An International Airport

The challenge

The challenge was to bring clarity to the insurance risks at a busy overseas airport.  Our goal was to identify potential accident scenarios and evaluate the efficiency of current risk management measures and safeguards in order to bolster confidence when arranging insurance coverage.

The solution

Our team gave broad consideration to potential, credible accident scenarios against existing controls and barriers, to determine whether current levels of insurance cover were sufficient.  This involved an evidence-based assessment of safety management plans, systems, and associated processes against credible accident scenarios to help identify risk reduction opportunities.

The outcome

The project was successful in identifying a number of safety risk reduction opportunities.  We delivered independent assurance of associated levels of insurance cover across all aspects of the airport operation.

Morgan Sindall Infrastructure

The challenge

Morgan Sindall Infrastructure (MSI) had various success with Human Factors (HF) and all previous programmes and initiatives had failed.  This was because they were missing the key ingredient; the workers who made the day to day decision making on the frontline.

The solution

GMR Human Performance introduced an innovative programme putting people at the heart of it. Our proposition involved transforming their most experienced personnel into HF facilitators through comprehensive training.

This approach not only empowered them as proficient HF advocates but also equipped them to impart this knowledge, fostering an organic internalisation of the HF discipline. This initiative aimed to nurture a self-sustained HF capability, cultivated from within the organisation.

The outcome

The outcome was tremendously successful, and to this day, MSI continues to allocate resources for a full-time position based on the knowledge we imparted. They have since established HFPCs, acronym for Human Factors Performance Coaches, a term derived from the course title under which we provided their training.

Coaching & Mentoring

In performance critical industries, we believe that people come to work to do the best job they can.  

The working environment today is often complex and dynamic, with numerous performance influencing factors shaping the way people think, act and ultimately perform their duties. 

Working pan-industry, we help you to understand these risks, enabling you to get the very best from your people by putting them at the heart of everything you do. 

We call this, “Human Centred Thinking’” and it can transform your business.

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Consulting & Advisory

The team at GMR Human Performance work with a diverse array of organisations and we share the good practice that we see from across them all. 

Many of our team have been involved in avoidable accidents and incidents and we are motivated by making an organisation incrementally better at what it does.

We can help you to avoid “Pathemata Mathemata” or learning the hard way by using academic and bespoke in-house tools that help detect organisational drift from design through to operations.

Our tools and models will help you make sense of this drift and help you confirm if it is a risk or a benefit to your people and organisation.

Together we will build a map from the drift we find, and translate that into numerous 1% gains across your business that will ultimately help you leverage a much larger return on your investment into the human factors discipline.

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